Exchange & Return Policy
At Wooden Ships Boutique, we want you to love the clothes that you have purchased. But, we know that sometimes it just doesn’t look right when you check it out at home. We understand.
Our return policy lasts 14 days from when you receive your item in the post. If you are returning at item to Wooden Ships Boutique for a refund or exchange, it must be received at our store within that same14 day period.
After that time we are unable to provide a refund or an exchange.
If you do need to return an item to us, we ask that your items are returned in their original condition: unworn, unused, unaltered, unwashed and with all tags attached.
Next Steps:
- Jump online and repurchase your preferred item/s. That way you won’t miss out on the size that you’d like and we can get your new order out to you asap. Then send your incorrect item/s back to us and your refund will be processed as soon as we receive your return.
Or …
- Send your item back to us and your refund will be processed as soon as we receive the return. Then, you can choose to repurchase online if you would like to.
Returns
If you need to make a return, please email us at info@woodenships.com.au
Please let us know the following information:
- Your name
- Order number
- Date of purchase
- The item you wish to return
- Reason for return.
We suggest you send your item back using an Australia Post pre-paid satchel as you’ll receive a tracking number. Please let us know the tracking number so that we know it’s coming and can keep an eye out for it.
Please mail your product back to:
Wooden Ships Boutique RETURNS
24-26 The Boulevarde
Toronto NSW 2283
Note: Shipping costs for both sending and returning of items to Wooden Ships Boutique are at the customer’s expense unless the item is deemed faulty.
What Happens Next?
Once we receive your item back to the store, we’ll check it first to make sure that it’s in original condition.
If it is, we’ll process your refund within one working day. We’ll let you know via email once we have done that.
If, for some reason, the item is not in a suitable condition, we may need to send it back to you.
The refund will cover your order amount excluding shipping costs.
Any refunds will automatically be issued to the original payment method used when you first placed your order. That includes AFTERPAY.
Sale Items
All sales on reduced products are final. They cannot be returned or exchanged.
Faulty Items
All items are quality inspected before we ship them to you. However, if for any reason you receive an item with a manufacturing fault, we are more than happy to replace, exchange or refund the garment at your preference.
Please contact us with your faulty item description immediately upon receiving your parcel, and include a photo of the fault so that we can resolve this as fast as possible for you.
Email info@woodenships.com.au
Please note that faults do not include normal wear and tear and does not include buttons falling off during use. No refund will be issued in these circumstances.
Earrings
Due to sanitary reasons, we are unable to accept returns on earrings.
Thank you!
Wooden Ships Boutique
